1. Introduction
Welcome to our salon website. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a booking or using our services.
2. Services
We provide beauty and wellness services including but not limited to hair styling, skincare, brows, lashes, and other salon treatments. All services are subject to availability and may be modified or discontinued at any time without prior notice.
3. Appointments & Bookings
- Appointments can be made online, by phone, or in person.
- A valid contact detail is required to secure your booking.
- We recommend arriving at least 10 minutes before your scheduled time.
- Late arrivals may result in reduced service time or rescheduling.
4. Cancellation & No-Show Policy
- Cancellations or rescheduling must be made at least 24 hours in advance.
- Late cancellations or no-shows may incur a cancellation fee or loss of deposit.
- Repeated no-shows may result in refusal of future bookings.
5. Payments & Pricing
- All prices are listed in local currency and are subject to change without notice.
- Payment is due at the time of service unless stated otherwise.
- We accept major payment methods including cash, cards, and online payments.
6. Refund Policy
- Services once rendered are non-refundable.
- If you are not satisfied, please inform us within 48 hours so we can address your concerns.
- Refunds or corrections are offered at the discretion of the salon management.
7. Health & Safety
- Clients must inform staff of any allergies, medical conditions, or sensitivities prior to treatment.
- We reserve the right to refuse service if a condition may pose a risk to the client or staff.
- Patch tests may be required for certain treatments.
8. Gift Cards & Packages
- Gift cards and service packages are non-refundable and non-transferable unless stated otherwise.
- They must be used within the validity period mentioned at the time of purchase.
9. Personal Belongings
We are not responsible for loss, theft, or damage to personal belongings while on the premises.